Creative Services, Inc. - Our Company Overview

About CSI

Creative Services, Inc. (CSI) has been helping companies hire with confidence since 1976.  What began as a small private investigation firm has evolved into a global, full-service employment screening and security consulting firm, serving corporate, nuclear and government market sectors.  We are proud to offer the industry’s highest accuracy, quality, and client retention ratings.

A Comprehensive Service Package

CSI provides screening solutions that reduce client risk at all stages of the employment cycle. CSI’s capabilities span from pre-hire options, such as assessment testing and applicant tracking, to traditional background screening services, drug testing, Electronic I-9 and E-Verify, and extend to post-hire solutions including periodic reinvestigations and annual checks. CSI also offers comprehensive vendor, contractor, and consultant screening solutions to reduce risk associated with extended workforces. Our programs include initial screening, adjudication programs, and program audits.

A Proactive Growth Philosophy

CSI maintains a strong commitment to best practices and innovative solutions.  During our days as a private investigation firm, CSI recognized the need to address causation, prevention, and the importance of investigative techniques. We were a pioneer in background screening and today we continue to shape the future of our industry as we grow and pave the way for our clients’ productive, safe hiring practices.

A Culture of Informing, Educating and Innovating

CSI is at the forefront of informing and educating our industry and clients; from Congressional hearings to State Judiciary initiatives and from client workshops to technology demonstrations.  Our clients enjoy the hands-on education program associated with screening. And our industry involvement helps to direct legislation and establish effective background screening processes at a national level.

CSI Highlights

  • March 2017 — Creative Services, Inc. Achieves Industry-Leading Net Promoter® Score (NPS®) of +74
  • March 2017 — Judy Gootkind Celebrates 25 Years at CSI!
  • January 2017 — Peter Fowler, CSI’s Senior Director of Regulatory Operations, Is Appointed to the NEI Advisory Task Force
  • December 2016 — CSI Is Self-Certified with the USDOC to the Principles of the E.U. – U.S. Privacy Shield
  • November 2016 — Sean Jackman Joins Creative Services, Inc. As Business Development Manager
  • October 2016 — Judy Gootkind Recognized as October 2016 NAPBS Volunteer of the Month
  • April 2016 — Creative Services, Inc. Celebrates 40 Years in Business!
  • February 2016 — Kellie A. O'Shea, Esq., PHR, rejoins Creative Services, Inc. As Associate General Counsel
  • April 2015 — Jack Nichols Profiled in Top Legal Journal, The National Law Journal
  • October 2014 — Judy Gootkind, Provides Opening Remarks at the 2014 NAPBS Annual Conference
  • October 2014 — Judy Gootkind Transitions from NAPBS Chair to Immediate Past Chair
  • October 2014 — Jack Nichols Presents “Compliance Best Practices for Background Checks” at NEDRIX Annual Conference
  • September 2014 — CSI Promotes Casey Bowdish to Department of Public Health (DPH) Program Manager
  • September 2014 — William Chouinard Joins Creative Services, Inc. As Senior Director of Operations
  • September 2014 — Jack Nichols, Director and GC of Creative Services, Inc., Presents to MA Staffing Association
  • September 2014 — Jack Nichols Presents at the TempNet Fall Conference
  • July 2014  —  CSI Bolsters Its Chapin, South Carolina Operations Center with Addition of Joe
  • July 2014  — Judith Gootkind Quoted in Employment Alert on Ways Employers Can Avoid Class Action Lawsuits
  • July 2014  — Judy Gootkind, VP of CSI, Testifies before the RI Senate Committee on Judiciary
  • June 2014 — Jack Nichols, CSI General Counsel, Participates in MA DPH Press Conference Re: Medical Marijuana Dispensary Program
  • May 2014 — Baltimore Becomes 10th Jurisdiction to Enact Ban-the-Box Legislation for Private Employers
  • May 2014 — CSI’s VP of Finance and Administration Judith Gootkind Quoted in NAPBS Press Release
  • May 2014 — States Are Moving Quickly to Restrict Employers’ Access to Personal Online Content
  • May 2014 — Employers Should Review Employee Separation Agreements in Light of Recent EEOC Actions
  • May 2014 — Updated Information Regarding Background Checks Required by Department of Early Education & Care
  • April 2014 — Wisconsin Adopts Password Protection Law
  • April 2014 — Important Information Regarding Employment Background Checks in the State of New York
  • March 2014 — NY AG Announces End to Automatic Rejections for Convictions
  • March 2014 — Judy Gootkind, VP of CSI, Presents at Background Checks and Employment Conference 2014
  • March 2014 — Jack Nichols, CSI Director and GC, Presents 2014 CORI Update Webinar Hosted by Marsh & McLennan
  • October 2013 — Judy Gootkind Named Chairperson of NAPBS
  • August 2013 — Peter Fowler Joins CSI Leadership Team