CSI’s tireless pursuit of accuracy and unwavering attention to compliance are a testament to our philosophy of being a trusted partner in the employee selection process. Companies of all sizes and industries put their trust in CSI’s established best practices in background screening backed by the latest technology and system integrations.
The CSI Advantage
Our clients have peace of mind that our quality controls and search methodology provide a consistent, comprehensive and compliant program in the fastest turnaround time possible delivered with the highest level of customer service in the industry. CSI conducts searches the right way, not just cursory checks riddled with hasty shortcuts and potential litigation. This is vitally important in light of recent incidents and media attention on workplace violence.
Accuracy is critical in delivering background check results to employers or other entities relying on the information provided. CSI’s quality control program is designed to ensure background investigations are conducted in accordance with both client requirements and legal guidelines. CSI has established several quality control checkpoints through the background check process as well as audit policies for the highest level of accuracy. CSI closely monitors any disputes of accuracy from consumers to ensure reinvestigations are initiated and completed within Fair Credit Reporting Act (FCRA) prescribed timeframes.
The effectiveness of CSI’s screening program is rooted in our investigative methodology and security consulting background. In a field dominated by database generated information, CSI continues to emphasize the importance of interviewing and investigative skills while incorporating the best informational resources and adopting rigorous validation and quality assurance processes. CSI’s investigative techniques produce the most meaningful and accurate results in the industry, never relying on quicker, less expensive and less accurate database searches alone.
Our proprietary software system monitors background screening requests throughout the entire screening process for quality, accuracy, and timeliness. Integrations with applicant tracking systems (ATS), Electronic Form I-9, E-Verify, Human Resource Information Systems (HRIS) and many other applications allows for streamlined management of employee onboarding.
CSI complies with the Fair Credit Reporting Act (FCRA)(15 USC sec. 1681 et seq). Our Compliance Department closely monitors and complies with changing federal and state laws and regulations pertaining to employment, privacy and the FCRA. This allows for proactive responses to complex changing requirements. In addition to Federal FCRA, our compliance program includes FCRA state analogues, driver privacy protection laws, and other applicable regulations.
CSI’s commitment is to provide the most thorough, current and accurate information within the fastest turnaround time possible, while maintaining confidentiality and strict adherence to the law. Turnaround time is measured and available on every background check request. These statistics are provided to clients for real time performance review.
CSI’s industry recognized customer service is designed to provide personalized service to every client. Our service teams work directly with clients to ensure quick turnaround time, impeccable quality, and unparalleled client experience. It is this human element that characterizes our distinguished performance as well as our client relationships since 1976.
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