Creative Services, Inc. (CSI) announced today that James (Jay) Sartori has been selected as the new Director of Operations for the company’s headquarters in Mansfield, MA after a 13-year career in global corporate security.
In his previous role as Vice President of Security for RBS Citizens Bank, Americas, Sartori pioneered a dynamic security program that incorporated threat management, executive security, risk assessment, intelligence, crisis management, and internal fraud monitoring. A decorated United States Army veteran, Sartori has served in both Operation Enduring Freedom and Operation Iraqi Freedom and continues his 19-year service as the Command Sergeant Major of the 181st Infantry Regiment, Massachusetts Army National Guard.
“Jay’s extensive career in global intelligence and operations provides an expertise and leadership that will undoubtedly prove key to our continued business growth and expansion.” said Alan T. Sklar, President of CSI. “Clearly Jay understands what solutions our clients need to successfully onboard employees and their extended workforce.”
Sartori brings unique and specific client insight from years of working with CSI during his time at Citizen’s Bank. He said the client experience and level of service CSI provided was one of the main reasons he was eager to take on the position.
Sartori lists process efficiencies and technology solutions as two areas on which he’d like to focus. “I see the expansion of system integration and technology upgrades as the key for CSI’s growth opportunities right now,” said Sartori. “These systems will enhance CSI’s current level of service to support our clients’ needs.”
Sartori sits on the American Board of Intelligence Analysts as the Vice Chair and holds the highest certification in Homeland Security, CHS – Level V. He is a Certified National Threat Analyst, Certified Fraud Examiner and Certified Intelligence Analyst as well. Sartori graduated from the University of Massachusetts with a Bachelors Degree in Criminal Justice.