Creative Services, Inc. (CSI) is pleased to announce the results of its recent Net Promoter Score® (NPS®) Survey, which asked for customer feedback on CSI’s full-service employment screening, background investigations and security consulting services. According to the survey results, CSI received an NPS of +74, placing it among the uppermost ranks of professional service firms. An NPS benchmark study conducted by The Hinge Research Institute states that the professional service industry’s average NPS is +54.
A high NPS is often associated with strong and valued relationships that drive improvements such as higher customer retention rates and loyalty. Commenting on CSI’s score, Company President Alan T. Sklar said, “Our NPS of +74 is a clear indicator of our strong focus on the customer experience. We received overwhelmingly positive feedback on our personal service and responsiveness, as well as on the quality of our background investigation services. It is truly rewarding to see that customers are directly benefiting from the investments we’ve made to keep CSI at the forefront of the industry.”
About Net Promoter Scores
Net Promoter Score (NPS) measures the loyalty that exists between a provider and a consumer. NPS divides customers into three categories: Promoters, Passives, and Detractors. NPS can be as low as -100 (everybody identifies themselves as detractor) or as high as +100 (everybody identifies themselves as promoter). An NPS that is positive (i.e., higher than zero) is felt to be good, and an NPS above 50 is excellent.
About Creative Services, Inc.
Celebrating more than 40 years in business, Creative Services, Inc. (CSI) is a full-service employment screening, background investigations and security consulting company. Established in 1976, CSI provides comprehensive screening solutions, drug and alcohol screenings, nuclear utility screenings for access authorization and fitness for duty, and security consulting to regulated and non-regulated industries. By combining advanced technologies with superior investigative, interviewing and analytical skills, CSI identifies areas of vulnerability and establishes customized strategies that mitigate risk, improve workplace safety and achieve regulatory compliance. CSI has held the distinction of being accredited by the National Association of Professional Background Screeners (NAPBS) since 2012. For more information, please visit www.creativeservices.com.