Creative Services, Inc. News & Updates

News & Events

05.03.17 — CSI ALERT – Amended Massachusetts Department of Criminal Justice Information Services Regulations

The Massachusetts Department of Criminal Justice Information Services (DCJIS) published amended agency regulations (803 CMR 2.00 et. seq.) effective April 27, 2017 to their website. Click here to visit the DCJIS website.

04.26.17 — CSI’s Screen Smart News - Spring 2017

Read our Spring 2017 newsletter

04.17.17 — Judy Gootkind Celebrates 25 Years at CSI!

This year marks Judy Gootkind's 25th year with CSI. She has and continues to be an integral part of the company's executive management team, and has been instrumental in our growth and success in the background investigations industry.

04.01.17 — Creative Services, Inc. Announces Industry-Leading Net Promoter® Score (NPS®) of +74

Creative Services, Inc. (CSI) is pleased to announce the results of its recent Net Promoter Score® (NPS®) Survey, which asked for customer feedback on CSI’s full-service employment screening, background investigations and security consulting services. According to the survey results, CSI received an NPS of +74, placing it among the uppermost ranks of professional service firms. An NPS benchmark study conducted by The Hinge Research Institute states that the professional service industry’s average NPS is +54.

01.24.17 — CSI’s Screen Smart News - January 2017

Read our January 2017 newsletter

01.09.17 — Peter Fowler, CSI’s Sr Director of Regulatory Operations, Appointed to the NEI Advisory Task Force

Creative Services, Inc. (CSI) announces that Peter Fowler, CSI’s Senior Director of Regulatory Operations, was appointed to the Nuclear Energy Institute (NEI) Advisory Task Force (ATF). Fowler previously served on the ATF from 1998-2010 as the Director of Duke Energy’s nuclear unescorted access program.

12.19.16 — CSI Is Self-Certified with the USDOC to the Principles of the E.U. – U.S. Privacy Shield

Creative Services, Inc. is pleased to announce that we have successfully self-certified with the U.S. Department of Commerce (USDOC) to the Principles of the E.U. – U.S. Privacy Shield.

11.03.16 — CSI’s Screen Smart News - November 2016

Read our November 2016 newsletter

11.01.16 — Creative Services, Inc. Continues to Grow; Hires New Business Development Manager

Sean Jackman Joins CSI as Business Development Manager

10.07.16 — Judy Gootkind, Vice President of Creative Services, Inc., Selected as NAPBS Volunteer of the Month

Judy Gootkind was recognized as the October 2016 National Association of Professional Background Screeners (NAPBS) Volunteer of the Month

09.25.16 — Creative Services, Inc. Exhibits at CUPA-HR Annual Conference in Washington D.C.

Creative Services, Inc. (CSI) is proud to support and participate in the College and University Professional Association for Human Resources (CUPA-HR) Annual Conference in Washington D.C., September 25-27, 2016. CSI will be exhibiting in booth #109.

09.23.16 — Background Investigations Company Creative Services, Inc. Exhibits at NEHRA 2016

Creative Services, Inc. (CSI) is proud to support and participate in the upcoming Northeast Human Resources Association (NEHRA) Conference, September 28 – 30, 2016, Falmouth, MA. CSI will be exhibiting in booth #49.

05.26.16 — CSI’s Screen Smart News - May 2016

Read our May 2016 newsletter

05.17.16 — CSI’s Nuclear Center of Excellence in Chapin, SC Participates in Relay for Life

Members of Creative Services Inc. (CSI) Nuclear Center of Excellence in Chapin, SC participated in the American Cancer Society’s Relay for Life event on Friday, May 6, 2016 at Chapin High School in Chapin, SC.

04.27.16 — Creative Services, Inc. Celebrates 40 Years in Business!

04.25.16 — Kellie A. O’Shea, CSI’s Associate General Counsel, to Present at CUPA-HR’s Eastern Region Conference

On Monday, May 2nd from 11:00 a.m. - 12:15 p.m., Kellie O’Shea will co-present “Don’t Become a Headline: Keep Your Campus Safe” withThomas W. Komola, Manager of the Security and Emergency Management Office at Massachusetts Institute of Technology (MIT).

03.24.16 — CSI’s Screen Smart News - March 2016

Read our March 2016 newsletter

03.21.16 — Think Outside the Box – The Widespread Movement that is Banning the Box

What employers need to know about the Ban the Box movement

02.22.16 — CSI’s Vice President of Finance and Administration, Judy Gootkind, Discusses Flaws in Fingerprinting

02.17.16 — Kellie A. O’Shea, Esq., PHR, Rejoins Creative Services, Inc. As Associate General Counsel

Working with CSI's Director and General Counsel, Jack Nichols, Kellie O’Shea will assist with internal and external compliance and regulatory matters.

02.15.16 — CSI’s Vice President of Finance and Administration, Judy Gootkind, Discusses NAPBS

Power in Numbers: The Value of NAPBS

02.09.16 — CSI’s VP of Finance and Administration, Judy Gootkind, Discusses the Future of Background Screening

Looking Forward: What Are the Big Issues?

02.08.16 — CSI’s Vice President of Finance and Administration, Judy Gootkind, Discusses Government Relations

Judy Gootkind discusses government relations at the federal and state level.

02.08.16 — Watch a Video Interview with Judy Gootkind!

Spotlight on Judy Gootkind, CSI's Vice President of Finance and Administration

01.22.16 — CSI’s Screen Smart News - January 2016

Read our January 2016 newsletter

12.30.15 — New Jersey’s Ban the Box Law: Department of Labor’s Final Regulations and Guidance

More Clarity on New Jersey’s Ban the Box Law: Department of Labor’s Final Regulations and Guidance, Effective Immediately

10.30.15 — CSI’s Screen Smart News - October 2015

Read our October 2015 newsletter

10.29.15 — CSI’s Judy Gootkind to Chair NAPBS Background Screening Credentialing Council

CSI's VP of Finance and Administration Judy Gootkind was appointed Chair of the NAPBS Background Screening Credentialing Council (BSCC), the governing body for the NAPBS Accreditation Program.

10.05.15 — Northern District of California Dismissed FCRA Case Against Kohls

Judge Spero in the Northern District of California granted a motion to dismiss a putative disclosure and authorization class filed against Kohl’s.

09.16.15 — CSI’s Screen Smart News - September 2015

Read our September 2015 newsletter

09.15.15 — CSI’s Judy Gootkind to Present at MA Staffing Association’s Annual Meeting

Judy Gootkind, CSI's VP of Finance and Administration, will present on Background Checks, EEOC Enforcement and the current regulatory environment in Washington and MA.

09.02.15 — CSI Helps Milton CAT Hire Reliable and Trustworthy Workers

Stephen Frohbieter, Milton CAT’s Director of Human Resources and Administration, said, “Background checks are an essential employment tool, and CSI sets the standard in quality and accuracy. Thanks to our program with CSI, we have eliminated numerous potential HR issues that could have resulted from bad hires. Today, we would never consider hiring a new employee without a thorough background investigation -- and without CSI.”

08.26.15 — Russia Update: Regulator Publishes Data Localization Clarifications

On August 3, 2015 the Russian Ministry of Communications, the agency that oversees the Russian data protection authority which will be enforcing Russia's Data Localization Law, published unofficial clarifications on its website that provide a view into how the Ministry believes organizations must comply with the law.

08.20.15 — Uber Missed Criminal Records of Drivers, Prosecutors Assert

According to a report by The New York Times on August 19, 2015, background checks used by ride-sharing company Uber failed to uncover the criminal records of 25 drivers in San Francisco and Los Angeles.

08.14.15 — CSI Is Granted Continuing Accreditation by the NAPBS

Creative Services, Inc. is proud to announce that it has been granted continuing accreditation by the National Association of Professional Background Screeners (NAPBS).

06.22.15 — CSI’s Screen Smart News - June 2015

Read our June 2015 newsletter

06.18.15 — Benefits of Background Checks Performed by Professional Background Screeners

While NAPBS Chair, Judy Gootkind created and participated in a taskforce that developed an industry paper explaining the benefits of commercial background checks versus the known shortcomings of the FBI fingerprint search.

06.18.15 — New York City Passes Ban-the-Box Legislation Affecting Private Employers

On June 10, 2015, the New York City Council voted to prohibit private employers from asking job applicants questions about criminal convictions on job applications. Under the Fair Chance Act (the “Act”) an employer may ask about an applicant’s criminal history and conduct a criminal background check only after extending the conditional offer.

06.11.15 — CSI’s Annual Client Notification

Creative Services, Inc. (CSI) is committed to ensuring its operations, and those of its clients, are in compliance with all applicable state, federal and international laws pertaining to employment, privacy and the Fair Credit Reporting act (FCRA). Please review this Annual Notification and the documents referenced herein for important information regarding your obligations under the FCRA as well as CSI’s Privacy Policy.

04.24.15 — CSI’s General Counsel Jack Nichols Featured in The National Law Journal

Read The National Law Journal's profile of Jack Nichols.

04.22.15 — New York City Prohibits Use of Credit Reports for Employment Purposes

On April 16, 2015, the New York City Council passed New York City Bill Int-261-2014 A, a bill that amends the city’s Human Rights Law and makes it an unlawful discriminatory practice for an employer to use an individual’s consumer credit history in making employment decisions.

02.22.15 — Ringing in the New Year with Four Ban-the-Box Laws

Read this post on ban-the-box laws by Littler Mendelson P.C.

02.09.15 — Michigan Protects Employers from Negligent Hiring and Retention Claims

Read this post from Proskauer Rose LLP

02.03.15 — Universities: Prime Breach Targets

Read this post on "Maintaining a Culture of Openness While Mitigating Cyberthreats" as published in Data Breach Today

10.31.14 — Judy Gootkind, Vice President of Creative Services, Inc., Provides Opening Remarks at the 2014 NAPBS

Judy Gootkind, Vice President of Creative Services, Inc. (CSI) and Chair of the National Association of Professional Background Screeners (NAPBS), offered opening remarks to a gathering of over 600 background screening professionals at the 2014 NAPBS Annual Conference, October 19-21, in Denver.

10.30.14 — Read Judy Gootkind’s NAPBS Conference Welcome Remarks

Welcome from the Chair

10.20.14 — Jack Nichols Presents “Compliance Best Practices for Background Checks” at NEDRIX Annual Conference

Jack Nichols, Director and General Counsel of leading background investigations firm, Creative Services, Inc. (CSI), will serve as a guest speaker at the 2014 NorthEast Disaster Recovery Information X‐Change (NEDRIX) Annual Conference, October 27 -29, 2014 in Newport, RI.

09.29.14 — William Chouinard Joins Creative Services, Inc. As Senior Director of Operations

Creative Services, Inc. has added William “Bill” Chouinard as Senior Director of Operations. In this role, Bill will oversee the day-to-day activities of the company, identifying and implementing best practices to ensure operational efficiency. Working closely with CSI’s executive management team, Bill will also develop strategies to enhance client service and will implement new directives for growth.

09.28.14 — Creative Services, Inc. Promotes Casey Bowdish to Program Manager

Creative Services, Inc. has promoted Casey Bowdish to the position of Program Manager. In her new role, Casey will work closely with CSI Director and General Counsel, Jack Nichols, to manage comprehensive background investigations for state agencies and private entities involved in Marijuana Licensing Programs.

09.27.14 — Jack Nichols, Director and GC of Creative Services, Inc., Presents to MA Staffing Association

Jack Nichols, Director and General Counsel of leading background investigations firm, Creative Services, Inc. (CSI), will serve as a guest speaker at the Massachusetts Staffing Association’s program on “Background Investigation for Staffing Companies,” October 1, 2014, from 8:15 AM to 10:30 AM EDT in Holyoke, MA. Specifically, Nichols will present an overview of current background investigation law (including the FCRA and EEOC litigation) as it pertains to staffing companies and will explain how to implement a comprehensive and legally compliant program to screen new temps.

09.15.14 — Jack Nichols, Director and GC of Creative Services, Inc., Presents at TempNet Fall Conference

Jack Nichols, Director and General Counsel of leading background investigations firm, Creative Services, Inc. (CSI), will serve as a guest speaker at the TempNet Fall Conference, September 17 - 20, 2014, in Whitefish, Montana. Nichols will present “Legal Issues Related to Background Checks,” which will provide an overview of current background investigation law -- including the FCRA and EEOC litigation -- as it pertains to staffing companies, and will provide guidance on how to implement a comprehensive and legally compliant program to screen new hires.

08.29.14 — District of Columbia Adopts Ban-the-Box Legislation

On August 22, 2014, the District of Columbia Council enacted the “Fair Criminal Record Screening Amendment Act of 2014,” a ban-the-box legislation that applies to private employers in the District with more than ten employees. The law will take effect following a 30-day period of Congressional review. Currently, ban-the-box laws affect more than 50 cities and 10 states.

08.28.14 — NAPBS Successfully Opposes Background Check Language in the Workforce Innovation and Opportunity Act

Recently the U.S. Congress passed the Workforce Innovation and Opportunity Act (H.R. 803), which aims to update and improve the nation’s workforce development system. Working with Washington, D.C. law firm Arnall Golden Gregory LLP, along with staff on the House Education and the Workforce Committee and the Senate Health, Education, Labor & Pensions Committee, the National Association of Professional Background Screeners (NAPBS) successfully opposed background check language included in the Act.

08.19.14 — New Jersey Gets on the “Ban-the-Box” Bandwagon

On August 11, 2014, New Jersey enacted its own “ban-the-box” law when Governor Chris Christie signed “The Opportunity to Compete Act.” This law, which becomes effective March 1, 2015, restricts the ability of covered employers to inquire and use criminal records.

07.30.14 — Creative Services, Inc. Bolsters Its Chapin, South Carolina Operations Center with Addition of Joe

Creative Services, Inc. has added Joe Cirillo as Manager of Operations in its Chapin, South Carolina office.

07.30.14 — Illinois Enacts “Ban-the-Box” Law

New Ban-the-Box Law in Illinois prohibits employers, or any agent of an employer, from inquiring into a prospective employee’s criminal background on its application or during the early stages of application review.

07.24.14 — DPH Disqualifies Nine Planned Medical Marijuana Dispensaries

On June 27, 2014, Jack Nichols, Director and General Counsel, Creative Services, Inc., participated in a Massachusetts Department of Health press conference to discuss the background check process involving medical marijuana dispensaries applying for licenses to operate in the state.

07.23.14 — Major Changes to Indiana’s Employment Background Check Law as of July 1, 2014

Effective July 1, 2014, the State of Indiana introduced a new background check law, which limits the information that “criminal history providers” can report to employers through employment background checks.

07.22.14 — Judith Gootkind Quoted in Employment Alert on Ways Employers Can Avoid Class Action Lawsuits

Judith Gootkind, CSI's VP of Finance and Administration and Chair of the National Association of Professional Background Screeners (NAPBS), was interviewed for a piece in Employment Alert (Thomson Reuters) around ways employers can avoid class action lawsuit.

07.01.14 — Judy Gootkind, VP of Creative Services, Inc., Testifies before the RI Senate Committee on Judiciary

On June 18, 2014, Judith Gootkind, CSI's VP of Finance and Administration and Chair of the National Association of Professional Background Screeners (NAPBS), testified before the Rhode Island Senate Committee on Judiciary on Senate Bill 2365 entitled An Act Relating to Education – School Committees and Superintendents.

05.27.14 — Baltimore Becomes 10th Jurisdiction to Enact Ban-the-Box Legislation for Private Employers

On May 15, 2014, Baltimore enacted the Fair Criminal-Record Screening Practices ordinance, which bans private employers from inquiring about or conducting a criminal background check on an applicant until a conditional offer has been extended. This law, which is a growing trend at state and local levels across the country, is generally called “ban-the-box.”

05.23.14 — CSI’s VP of Finance and Administration Judith Gootkind Quoted in NAPBS Press Release

Judith Gootkind, CSI’s VP of Finance and Administration and Chair of the National Association of Professional Background Screeners (NAPBS), participated in the NAPBS Mid-Year Legislative and Regulatory Conference. She was quoted in the following press release.

05.22.14 — States Are Moving Quickly to Restrict Employers’ Access to Personal Online Content

As employer social media practices continue to evolve, new state laws are working to restrict employer access to employee social media account information.

05.19.14 — Employers Should Review Employee Separation Agreements in Light of Recent EEOC Actions

On April 30, 2014, the U.S. Equal Employment Opportunity Commission (EEOC) filed a suit in Colorado federal court against private college, CollegeAmerica, alleging that the school’s separation agreements improperly prevented employees from filing age discrimination complaints, which is in violation of the Age Discrimination in Employment Act (ADEA).

05.09.14 — Updated Information Regarding Background Checks Required by Department of Early Education & Care

Jack Nichols, Director and General Counsel, Creative Services, Inc., authored a guest blog on updated information regarding background checks required by the Department of Early Education & Care. Read the full post at http://www.hrknowledge.com/guest-post-updated-information-background-checks-required-department-early-education-care/.

04.17.14 — Wisconsin Adopts Password Protection Law

Wisconsin has become the thirteenth state to enact a law limiting the circumstances under which employers may request or require access to the personal internet accounts of applicants and employees.

04.09.14 — Important Information Regarding Employment Background Checks in the State of New York

Beginning April 1, 2014, the New York Office of Court Administration (OCA) is no longer providing a criminal history for any individual whose only conviction was a single misdemeanor more than ten years prior to the date of the request.

03.20.14 — CSI E-Alert: NY AG Announces End to Automatic Rejections for Convictions

On March 13, 2014, the New York Attorney General announced that his office secured agreements with four of the nation’s largest background check agencies making it illegal to automatically disqualify job applicants based solely on criminal history.

03.20.14 — Judy Gootkind, VP of CSI, Presents at Background Checks and Employment Conference 2014

On March 6th, Judy Gootkind, Vice President of Creative Services, Inc. and Chair of the National Association of Professional Background Screeners (NAPBS), participated in the Background Checks and Employment Conference 2014.

03.16.14 — Jack Nichols, CSI Director and GC, Presents 2014 CORI Update Webinar Hosted by Marsh & McLennan

Jack Nichols, Director and General Counsel, Creative Services, Inc., presented “2014 CORI Update,” as part of a webinar hosted by leading insurance company Marsh & McLennan Agency LLC .

10.09.13 — Judy Gootkind Named Chairperson of NAPBS

Judy Gootkind, VP of Creative Services, Inc. has been named the new Chairperson at the annual National Association of Professional Background Screeners (NAPBS) conference.

09.30.13 — ALERT! - Government Shutdown Ramifications

Due to the temporary government shutdown, the CBSV and E-Verify components will be unavailable.

08.27.13 — Peter Fowler Joins Creative Services, Inc. Leadership Team

Creative Services Inc. (CSI) announced today the appointment of Peter Fowler to their leadership team. Peter will direct the growth of CSI’s Energy sector and expansion of their market share in Regulated Industries and Drug Screening services.

04.10.13 — 2013 CSI Client Satisfaction Survey Results

Creative Services, Inc. performs client survey to measure customer satisfaction and determine customer loyalty.

09.24.12 — CSI Achieves Accreditation from National Association of Professional Background Screeners

Creative Services, Inc. has successfully proved compliance with the Background Screening Agency Accreditation Program (BSAAP) and will now be formally recognized as BSCC Accredited.

08.29.12 — CSI Welcomes New Director of Operations

Creative Services, Inc. (CSI) announced today that James (Jay) Sartori has been selected as the new Director of Operations for the company’s headquarters in Mansfield, MA after a 13-year career in global corporate security.

07.24.12 — Creative Services, Inc. CEO on CNN’s Situation Room

Alan T. Sklar, CSI’s President and CEO, appeared on The Situation Room with Wolf Blitzer on Friday July 20th to consult on movie theater security after 12 people were killed and 58 people were wounded at a midnight movie showing in Aurora, Colorado.

06.26.12 — CSI Announces Partnership with iCIMS

CSI is excited to announce our recent partnership with iCIMS, a leading software-as-service provider offering an entirely web-based talent acquisition and applicant tracking solution.

10.27.11 — Reduce Risk of Immigration Violations with CSI’s New Audit Compliance Service

CSI is helping businesses reduce their risk of liability from I-9 non-compliance with a new Audit Compliance Service.

10.06.11 — Judith Gootkind Published in the NAPBS Journal

"The most important goal of the work that so many have undertaken over the last decade is to get in front of the issues."

09.30.11 — Creative Services Director Appointed to NEI Task Force

Heidi Raffanello, Director of Government Services for Creative Services Inc. (CSI) was selected as an advisor to the Nuclear Energy Institute (NEI) Advisory Task Force on September 9, 2011.

09.30.10 — CSI Vice President Judy Gootkind testifies before congress about use of credit reports

CSI Vice President Judy Gootkind was one of a handful of witnesses to address a Congressional subcommittee in September about H.R. 3149, the Equal Employment for All Act.

09.14.10 — Special Assistant US Attorney John H. Nichols Returns to Creative Services, Inc. as In-House Counsel

John H. “Jack” Nichols has recently re-joined CSI as Director and General Counsel.

08.16.10 — Data shows increase in number of applicants lying about education qualifications on job applications

"What seems to escape the liars' understanding is that by our survey, 95% of the time employers will eliminate from consideration candidates who claim degrees they did not earn.

03.30.10 — CSI Receives Strong 93/100 Rating in a Past Performance Evaluation

CSI has recently received an impressive 93 out of 100 in a Past Performance Evaluation (PPE) survey conducted by Open Ratings Inc.

09.30.09 — Judith A. Gootkind Named to Board of Directors of NAPBS®

CSI is a founding member of NAPBS® and has sent attendees to all meetings since its inception in Clearwater, FL.

04.01.09 — Heidi M. Raffanello, former DEA Special Agent, joins CSI

Heidi M. Raffanello, retired Assistant Special Agent in Charge for the Drug Enforcement Administration (DEA), has been named Director of Government Services for Creative Services, Inc.

01.22.09 — What to expect with a background check

With the competition hotter than ever for the jobs that are out there, companies are proceeding with caution in their hiring.

01.14.09 — Security Consultancies Announce Strategic Alliance

Creative Services, Inc. (CSI) and BitSec Forensics, Inc. today announced that they have formed a strategic partnership that will effectuate a combined expansion of our service offerings.

08.01.08 — Building Security, The latest tools and technologies to protect your jewelry and your employees

Ever since the first time a caveman gave his prehistoric sweetie a bracelet he crafted from valuable saber-toothed tiger teeth, and he saw other members of the tribe eyeing it enviously, security has been an issue for jewelry makers.

10.15.07 — CSI’s Kellie O’Shea Published in Insights Magazine

"Dirty Deeds - They’re Not Found Dirt Cheap"